After time the paint finish will fade, this will happen quicker if the paint surface gets wet whilst cleaning. All stoves can be repainted, we have spray paint, brush on paint and various grate polishes available.

All of the stoves and fires we sell have a warranty. This ranges between 2 and 25 years depending on the fuel (electric, wood and gas) and the manufacturer. Many offer an extended warranty through buying from us as a trusted retailer, you will need to register the appliance online once purchased to receive this. Please note, most warranty’s do not cover consumable parts which are subject to normal wear and tear during use, or parts that will require replacement in connection with normal maintenance. These parts include but are not limited to glass, rope seals, firebricks, grate parts, log retainers, baffles and ash pans. In addition, parts not covered on gas stoves include; thermocouples, oxypilots, ceramic fuel effects, batteries and internal linings. All of which we can supply if and when needed. The warranties cover the external castings or steel body of the stove. We only very occasionally have warranty claims, but when we do, the manufacturers that supply us are easy to deal with and correct the problem (one of the reasons we have selected the brands of stoves we sell). For more specific information on a brand, please look at the product pages for that manufacturer.

A minimum of 225mm from the front of the stove is required, if your stove is not designed to be run open. 300mm is minimum in front of an open fire or stove designed to be burning with the doors open. Either side 150mm is needed. If the doors on the stove come out further than this some installers would consider it good practice to increase the measurements to the depth of the door.

Spares are readily available for the brands of stoves we supply, and manufacturers will continue to produce spares on discontinued models. We can supply rope, glass and vermiculite bricks for other brands of stoves.

If you are burning only wood, an ash pan is not required. Wood is better burnt on a bed of ash, and you would only shovel ash out when too much builds up (roughly weekly). Smokeless fuel and coal produces more ash than wood and needs air to come up through the grate to burn effectively and an ash pan tends to sit under the grate for ease of emptying daily.

Gazco electric remote control allows you to turn the heater up, down or off. Change the visuals often including brightness, colour, flame movement and fuel bed effect. They also allow for setting a room temperature for the fire to turn on or off or programme timers for specific times of the day.