Customer’s comments

Just a note to say THANK YOU I was going to replace my wood burning stove, but I decided I would get it refurbished first by a professional firm first and then if I found I could not control the output of heat then I would replace the Hwam stove. But now it has been refurbished by your team after 7 years of use all I can say is I can control the heat and it only burns 4/5 logs in the evening instead of 10/12 logs in the evening. So once again a big Thank-you to your team

I am writing to thank you for the excellent telephone advice you gave me regarding my Jotul stove. your advise has been generous and accurate and was extremely helpful. Many thanks again.

I am writing to thank your company for an excellent service. I ended up buying everything from you right down to a brush as I was so happy with the service I received.The staff were courteous, knowledgeable, helpful and patient in explaining things to me. We are very pleased with the stove and will not hesitate to recommend you should the opportunity arise.

I would like to commend you for the excellent attention we received from the staff we came into contact with. Good old fashioned service is difficult to beat. Thank you all and keep up the first class service. All the best.

Just writing to thank you for the gift you donated in aid of the motor neurone disease association. Without your generosity the event would not have been possible.

We thought you might like to know our Jotul woodburner looks fantastic now its is installed. We have had many happy evenings watching the logs burn.

Thank you for your excelent service.

Just a note to say how delighted we are with our Morso 6148 which we bought from you and is installed in our kitchen. It burns beautifully and looks terriffic. I am very grateful to you for your friendly and invaluable advice when we visited. It helped with our decision making. We are delighted with the service from Knights and would certainly recommend you.

Thank you so much for your kind assistance earlier. It is not often these days that customer service personel go the extra mile. I certainly have not experienced it recently and feel very much that for those who do, deserve to know!

Thank you for all your support. Jon was wonderful, efficient and a pleasure to have in my house.

Thank you to Jon who was incredibly helpful in talking me through what I needed to do to sort out my Gazco electric stove. His diagnosis was spot on and I managed to sort it out.Very grateful for his attentive service.

Just a note to say a big thank you for mending the throat plate for my Charnwood stove we bought from you. We were very impressed with your fantastic service and also for posting it back to us. How refreshing to receive such good old fashioned service. It is the second stove we have bought from you and definatly will not be the last. Many Thanks.

Thank you ! Your customer service has been amazing. I will not forget.

Many thanks indeed. Our Jotul 118 is up and running and better than ever. Best Wishes.

You were right about the rope. The stove is now running beautifully and the doors shut cleanly. Thank you so much for your help, it was well worth the trip to Marshfield.